Privacy Policy

At Yoanxm™, we respect your privacy and understand how important it is to keep your personal information safe. This Privacy Policy explains what information we may collect, how we use it, and how we help protect it when you browse our website, place an order, or contact our support team.

By using our website or services, you agree to the practices described below.

1. Information We May Collect 🐾

We collect information to help process orders, improve your shopping experience, and keep our website running safely.

Information You Share With Us

When you shop with Yoanxm™ or contact us, we may collect:

  • Your name and contact information

  • Email address and phone number, when provided

  • Shipping and billing details

  • Order information and purchase history

  • Messages sent to our customer support team

  • Payment-related information processed securely by third-party payment providers

Yoanxm™ does not directly store your full credit or debit card details.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, such as:

  • IP address

  • Device type

  • Browser and operating system

  • Pages viewed and website activity

  • Cookie and tracking technology data

This helps us understand how visitors use our store and improve the overall shopping experience.

2. How We Use Your Information

We use collected information in a practical and responsible way, including to:

🛍️ Process Orders
Confirm purchases, arrange delivery, provide order updates, and support after-sales service.

📦 Improve Shopping Experience
Help personalize website content, product suggestions, and store performance.

💬 Communicate With You
Respond to questions, service requests, order issues, or support messages.

✨ Send Updates or Offers
Share product news, promotions, or store updates when you have chosen to receive them.

🔒 Protect Our Store
Help detect fraud, prevent misuse, and maintain website and payment security.

3. How We Protect Your Data

Your privacy and security matter to us.

Yoanxm™ uses reasonable technical and organizational measures to help protect your personal information, including:

  • Secure checkout technology

  • Encrypted payment processing

  • Limited access to personal data

  • Trusted service providers for order and website operations

Payment information is handled by secure third-party payment processors. We do not keep complete card numbers after payment is processed.

4. Sharing Information With Service Providers

Yoanxm™ does not sell, rent, or trade your personal information.

We may share limited information with trusted third-party providers who help us operate our store, such as:

  • Payment processors

  • Shipping and fulfillment partners

  • Website hosting and analytics providers

  • Customer support tools

  • Advertising and marketing platforms

These partners only receive information needed to perform their services.

5. Advertising & Marketing Partners

To help show more relevant content and improve our marketing, selected partners may use cookies, pixels, or similar technologies.

These partners may include platforms such as:

  • Meta / Facebook / Instagram

  • Google

  • Other advertising or analytics providers

You may manage personalized ad preferences through the settings provided by those platforms or through your browser settings.

6. Cookies & Tracking Technologies 🍪

Cookies help our website work properly and make shopping smoother.

We may use:

Essential Cookies
Needed for cart, checkout, login, and basic website functions.

Performance Cookies
Help us understand website traffic and improve store performance.

Marketing Cookies
Support personalized advertising and product recommendations.

You can manage or disable cookies through your browser. Some website features may not work correctly if certain cookies are turned off.

7. Third-Party Websites

Our website may include links to third-party websites or services. These websites operate independently from Yoanxm™.

We are not responsible for their content, privacy practices, or security standards. Please review their privacy policies before sharing personal information.

8. Your Privacy Choices

Depending on your location and applicable laws, you may have the right to:

  • Request access to your personal information

  • Correct or update certain details

  • Ask us to delete eligible personal information

  • Opt out of marketing emails

  • Manage cookies through your browser settings

To make a privacy-related request, please contact us at service@yoanxm.com.

9. Email Communications

If you subscribe to our emails, Yoanxm™ may send you store updates, product news, or promotional messages.

You can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.

Order-related emails, such as confirmations, shipping updates, and service notices, may still be sent when necessary.

10. Children’s Privacy

Yoanxm™ does not knowingly collect personal information from children under 13 years old.

If we become aware that information from a child has been collected without appropriate consent, we will take reasonable steps to delete it. Parents or guardians may contact us for assistance.

11. Data Updates & Security Notices

We may update this Privacy Policy from time to time to reflect changes in our website, services, or legal requirements.

If important changes are made, we may post a notice on our website or update the “Last Updated” date above.

In the unlikely event of a data security issue, we will take appropriate steps based on applicable laws and notify affected users when required.