Shipping Policy
Thoughtful Delivery for Pet Essentials πΎ
At Yoanxmβ’, we believe a pleasant shopping experience should continue from the moment you place your order to the day your pet essentials arrive at your door.
Our Shipping Policy explains how we process, prepare, and deliver your items with care.
Our Shipping Approach
Yoanxmβ’ offers modern pet supplies designed for comfortable pets and beautifully styled homes.
To help keep pricing fair and reduce unnecessary storage or packaging waste, some orders may be shipped directly from trusted fulfillment partners, manufacturing facilities, or regional warehouses.
This allows us to:
β Offer stylish pet essentials at accessible prices
β Prepare orders with careful quality checks
β Support a more efficient fulfillment process
β Reduce unnecessary handling and extra packaging
We appreciate your patience as we work to deliver your order safely and reliably.
1. Order Processing
Each order is reviewed and prepared before shipment.
Standard Processing Time:
Please allow 2β5 business days for order confirmation, quality inspection, packing, and shipment preparation.
Peak Seasons & Promotions:
During holidays, special campaigns, or high-demand periods, processing may take up to 6 business days.
You will receive a shipping notification once your order has been dispatched.
2. Shipping Fee
A flat shipping fee of $6.99 applies to all orders.
Shipping costs will be displayed clearly during checkout before payment is completed.
3. Estimated Delivery Time
Delivery times may vary depending on the destination country, carrier route, and fulfillment location.
| Region | Estimated Delivery Time |
|---|---|
| United States | 8β14 business days |
| Canada / United Kingdom / Australia | 10β16 business days |
| Other International Locations | 14β21 business days |
Please note that these are estimated delivery times. Weather conditions, customs inspections, local carrier delays, or high-volume seasons may occasionally affect delivery.
4. Tracking Your Order π¦
Once your order ships, a tracking email will be sent to the email address used at checkout.
Please keep in mind:
β Tracking may take 1β3 business days to update after shipment
β A temporary tracking delay does not mean the package is lost
β Tracking updates depend on the carrier and destination region
If your tracking has not updated for several days, you may contact us at service@yoanxm.com for assistance.
5. International Shipping & Customs
For international orders, shipments may be delivered under DDU β Delivered Duty Unpaid terms.
This means customers may be responsible for:
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Import duties
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Customs taxes
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Local handling fees
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Other charges required by the destination country
Customs rules vary by country. Yoanxmβ’ is not responsible for delays or additional fees caused by customs processing.
6. Order Changes or Cancellations
We begin processing orders as quickly as possible to help deliver items sooner.
If you need to change your shipping address or cancel an order, please contact us within 12 hours of placing your order at:
Once an order has entered processing or shipment preparation, changes or cancellations may no longer be possible.
7. Damaged Packages
If your package arrives damaged, please contact us within 72 hours of delivery.
To help us review the issue quickly, please include:
β Your order number
β Clear photos of the damaged item
β Photos of the outer package and shipping label
After review, we will help provide a suitable solution, which may include a replacement or further support.
8. Lost Packages
If a carrier confirms that your package has been lost in transit, please contact us at service@yoanxm.com.
Yoanxmβ’ will review the case and assist with a suitable resolution, such as a replacement shipment when applicable.
Please note that incorrect shipping addresses, refused deliveries, or unclaimed packages may not qualify for free replacement.