Terms of Service
Welcome to Yoanxm™ 🐾
Thank you for visiting Yoanxm™. These Terms of Service explain the rules and conditions for using our website, shopping in our online store, and accessing our products, content, features, and related services.
By browsing our website or placing an order, you agree to these Terms. Please read them carefully before using our services. If you do not agree with these Terms or our Privacy Policy, please do not use our website.
1. Website Use & Account Information
By using Yoanxm™, you confirm that you are legally allowed to use online shopping services in your location.
When placing an order or using certain features, you may need to provide information such as your name, email address, shipping address, billing details, and payment information.
You agree that the information you provide is accurate, complete, and up to date. You are responsible for keeping any account login details private and secure.
2. Our Products
Yoanxm™ offers pet supplies and lifestyle essentials designed to bring comfort, style, and convenience to everyday pet care.
We do our best to display product descriptions, images, colors, sizes, and details as accurately as possible. However, slight differences may occur due to lighting, screen settings, product updates, or manufacturing variations.
Product availability, pricing, designs, and specifications may change without prior notice.
3. Orders & Order Confirmation
When you place an order on our website, it is considered a purchase request.
Yoanxm™ reserves the right to accept, decline, cancel, or limit any order when necessary, including cases involving payment issues, incorrect product information, suspected fraud, or unavailable inventory.
Orders are confirmed only after payment has been successfully processed.
Please review your order details carefully before checkout. Once an order enters processing, changes or cancellations may not always be possible.
4. Pricing & Payments 💳
All prices shown on our website are listed in the currency displayed at checkout. Prices, promotions, discounts, and product offers may change at any time.
You agree to provide valid and authorized payment information when making a purchase.
Payments are processed through secure third-party payment providers. Yoanxm™ does not directly store full credit or debit card details.
Additional costs such as shipping fees, taxes, customs duties, or import charges may apply depending on your order and location.
5. Shipping & Delivery
Delivery times shown on our website are estimates only.
While we work hard to prepare and ship orders in a timely manner, delays may happen due to carriers, weather, customs processing, high-demand seasons, incorrect addresses, or circumstances beyond our control.
Once an order is handed to the shipping carrier, delivery handling is managed by the carrier. Customers are responsible for providing a complete and accurate shipping address.
6. Returns & Refunds
Returns and refunds are handled according to our Return & Refund Policy.
Please review the policy before making a purchase. Some items may not be eligible for return due to hygiene, personalization, final sale status, or condition after delivery.
For return-related questions, contact us at:
7. Intellectual Property ✨
All content on the Yoanxm™ website, including brand names, logos, product images, page designs, text, graphics, icons, and other materials, belongs to Yoanxm™ or its authorized partners.
You may not copy, reproduce, modify, sell, distribute, or use our content for commercial purposes without written permission.
Our brand assets are intended to protect the look, story, and identity of Yoanxm™ as a pet lifestyle brand.
8. Third-Party Links & Tools
Our website may include links, tools, payment services, apps, or features provided by third parties.
These third-party services operate independently. Yoanxm™ is not responsible for their websites, policies, actions, content, or security practices.
Please review third-party terms and privacy policies before using their services.
9. Customer Feedback
If you send us reviews, ideas, suggestions, photos, comments, or other feedback, you allow Yoanxm™ to use them to improve our store, products, marketing, or customer experience.
You confirm that your feedback does not violate the rights of others and does not contain unlawful, harmful, or misleading content.
10. Errors, Updates & Availability
Although we try to keep our website accurate, occasional errors may appear, including product descriptions, prices, promotions, stock levels, or shipping information.
Yoanxm™ reserves the right to correct errors, update information, cancel affected orders, or modify website content when needed.
11. Prohibited Use
You agree not to misuse our website or services.
You may not use Yoanxm™ to:
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Violate laws or regulations
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Infringe intellectual property rights
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Upload harmful, abusive, or misleading content
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Attempt to interfere with website security
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Collect customer information without permission
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Send spam, phishing messages, or malicious software
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Use our products or services for unauthorized resale without approval
Violation of these Terms may result in restricted access or order cancellation.
12. Service Availability
Yoanxm™ aims to provide a smooth and secure shopping experience, but we cannot guarantee that the website will always be uninterrupted, error-free, or available at all times.
We may update, suspend, or modify parts of the website when necessary for maintenance, improvements, security, or business reasons.
13. Disclaimer
Yoanxm™ products and website services are provided on an “as available” basis.
We do not guarantee that every product will meet every individual expectation, pet preference, or specific use case. Customers should review product details carefully before purchase and use items responsibly.
14. Limitation of Liability
To the extent permitted by applicable law, Yoanxm™, its company, partners, employees, and service providers shall not be responsible for indirect, incidental, special, or consequential damages related to the use of our website, services, or products.
This includes, but is not limited to, delays, lost profits, website interruptions, order issues caused by incorrect customer information, or third-party service problems.
15. Indemnification
You agree to hold Yoanxm™, Hangzhou Gangxi Technology Co., Ltd., and related service providers harmless from claims, losses, damages, or expenses arising from your misuse of our website, violation of these Terms, or infringement of third-party rights.
16. Changes to These Terms
Yoanxm™ may update these Terms of Service from time to time.
Any changes will be posted on this page. Continued use of our website after updates means you accept the revised Terms.