Return & Refund Policy

Easy Returns for Peace of Mind 🐾

At Yoanxmβ„’, we want every pet parent to shop with confidence. Whether you are choosing a cozy pet essential, a walking accessory, or a stylish home-friendly item for your furry companion, we hope your order brings comfort and joy.

This Return & Refund Policy explains how we handle returns, exchanges, and refunds in a fair and simple way.

1. Return Window

Yoanxmβ„’ offers a 30-day return period from the date your order is delivered.

To be eligible for a return, the item should be:

βœ” Unused and in its original condition
βœ” Returned with original packaging, labels, or tags when applicable
βœ” Accompanied by proof of purchase, such as an order confirmation or receipt

Items that are used, damaged by improper handling, missing packaging, or returned without approval may not be accepted.

2. How to Start a Return

To request a return, please contact us first at:

service@yoanxm.com

Please include:

  • Your order number

  • The email address used at checkout

  • The reason for your return request

  • Photos, if the item arrived damaged or incorrect

Once your request is reviewed and approved, we will provide return instructions, including where and how to send the item.

⚠️ Please note: Returns sent without prior authorization may not be processed.

3. Damaged, Defective, or Incorrect Items

Please inspect your package after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at service@yoanxm.com. We will review the issue and help arrange a suitable solution, such as a replacement, refund, or further instructions.

To help us resolve the issue faster, please include clear photos of the product, packaging, and shipping label.

4. Items That May Not Be Returned

For hygiene, safety, and customization reasons, some items may not be eligible for return, including:

  • Used pet products

  • Personalized or customized items

  • Gift cards

  • Final sale or promotional clearance items

  • Perishable pet items, if applicable

  • Items missing original packaging or accessories

If you are unsure whether your item qualifies, please contact us before sending it back.

5. Exchanges

For the fastest exchange experience, we recommend returning the original item first and placing a new order for the item you prefer.

Once your return is approved and received, we will process it according to our refund policy.

6. EU Customer Returns

For eligible orders shipped to the European Union, customers may have the right to cancel or return an order within 14 days of receiving it.

Returned items must be unused, in original condition, and include the original packaging and proof of purchase.

This right is in addition to our standard return policy where applicable.

7. Refund Processing

After we receive and inspect your returned item, we will notify you about the approval status of your refund.

Approved refunds will be issued to the original payment method.

Please allow up to 10 business days for the refund to appear after approval. Your bank, card provider, or payment processor may require additional time to complete the posting.

If more than 15 business days have passed after your refund was approved, please contact us at:

service@yoanxm.com

8. Return Shipping & Return Address

Please contact Yoanxmβ„’ before sending any item back.

Return instructions and the return address will be provided after your request is approved. This helps ensure your return is received and processed correctly.

Unauthorized returns, refused deliveries, or items sent to an incorrect address may not be eligible for refund processing.